Terms & Conditions
Right of withdrawal
If you are a Consumer within the meaning of the law, then you can exercise the right of withdrawal and return the product to the Seller within 14 calendar days from the moment you have acquired the product. You cannot exercise this right if you are not a Consumer, as well in the cases referred to in Paragraph 22 of the Regulation No. 255 of 20 May 2014. from Cabinet of Ministers “Regulations on Distance Contracts”.
You can only exercise the right to return the goods if the return period has not expired, the goods have not been damaged or their appearance has not changed significantly, they have not been used - all returned goods must have authentic labels, protective bags and original packaging.
In order to exercise the right of withdrawal, you must inform SIA Kalipso by e-mail: shop @ icybox.lv about your decision to cancel the purchase. In order for the right of withdrawal to be complied with, it is sufficient that you send your notice of the exercise of the right of withdrawal before the expiry of the right of withdrawal. Upon receipt of your notification, icybox.lv will immediately send an acknowledgment of receipt.
The right of withdrawal will expire after 14 days from the date on which you have acquired or a third party other than the carrier and who you have indicated has acquired possession of the goods.
In the case of delivery via a parcel terminal, the reference date shall be the date on which the goods were placed in the parcel terminal specified by the consignee and a text message was sent to the consignee.
If you cancel this contract, SIA Kalipso will refund all payments received from you under the specific distance contract, including delivery costs (except for additional costs ocurred because you have chosen a delivery method that is not the cheapest standard delivery method we offer).
If you have chosen a delivery method other than the cheapest delivery method offered by the Seller, then the additional costs of your chosen delivery method that exceed the costs of the cheapest delivery method will not be reimbursed.
When exercising the right of withdrawal, you will have to cover the direct costs of returning the goods (the cost of returning the goods to the Seller).
Remember to ensure that the product is packaged in such a way that it cannot be damaged during transport. In order to avoid misunderstandings, we recommend that you also insure the product when returning it, otherwise you will be responsible for any damage to the product.
When returning the goods, you must indicate the Seller's address and pack the goods correctly so that they are not damaged during transportation. The seller from whom you purchased the product has the right not to refund the money for the returned goods with defects and damage. The Seller is not responsible for shipments that the Buyer has sent incorrectly packaged, incorrectly indicated address, as well as if the shipments are lost or damaged during transportation.
The product must be returned in the original packaging (with instructions and warranty card, if the specified documents were delivered together with the product) and in its complete original set. When returning the Product, a copy of the original VAT invoice must be attached to it and the order number must be indicated. If you have purchased a set of goods, you must return the entire set of goods to the Seller. You are responsible for the complete set of the returned Product.
If the returned Product is damaged or with obvious signs of use, is not completely completed or if the original packaging of the Product is significantly damaged, the Seller will not accept the returned Goods.
Upon receipt of the returned Product and assessing its quality, the Seller shall refund the Buyer for the Product and its delivery costs to the Buyer within 14 (fourteen) days from the return of the Product. If only part of the Goods is returned, delivery costs will be reimbursed only if the other Goods of the same order, when purchased separately, would be subject to a lower tariff than the tariff applied when purchasing the Goods together with the returned Goods, and only to the extent equal to that tariff difference.
If you wish to exercise the right of withdrawal, remember that you are responsible for the reduction in the value of the goods if the goods have been used for purposes other than determining the nature, characteristics and functioning of those goods. Therefore, it is taken into account that during the period of exercising the right of withdrawal, you have the right to use the product to the extent necessary for the inspection of the product (as much as it could be done before purchasing the product in a regular store). By exercising the right of withdrawal, you are responsible for the use of the product in excess of that intended for inspection, for the use of the product during the period of exercise of the right of withdrawal that is incompatible with the principle of good faith, and for decrease of the value, quality and safety of the product.
Legal entities other than the Consumer do not have the opportunity to return the product within 14 days.
Our tips for avoiding misunderstandings:
Upon receipt of the product, make sure that it fully corresponds to the ordered one - manufacturer, model, color, size and other important parameters. The right of withdrawal does not apply to goods delivered by courier service and for which scratches or any other mechanical damage has been detected and this has not been indicated immediately upon receipt of the goods. If you see any visible damage to the packaging, please ask the courier to mark it on the delivery note. This will help to quickly find a solution in case the product itself is damaged during delivery! You have the right not to accept a product that has damaged packaging or seems suspicious at the time of delivery.
Check, but do not use the product!
Do not open the computer software package!
Preserves and does not damage the original packaging and equipment of the product (sealed plastic packaging may be carefully opened with scissors).